Условие:
Определите тип (1–4) следующих деловых писем (a–c). Ответы запишите, например, 1b, 2а и т. п. Выпишите ключевые слова, подтверждающие Ваш выбор. Один вариант типа письма лишний.
(1) Offer Letter (2) Inquiry Letter (3) Order Letter (4) Letter of Complaint
1. (а) I am writing to complain about ineffective work of your book service centre. On February 3, I ordered from you one copy of Dandelion Wine by Ray Bradbury. The book arrived by mail and I found that some of the pages were transposed so that the book was not usable. As a result, I was left without a needed book. I hope it would be possible for you to replace it as soon as possible. I look forward to your answer.
(b) I’d like to book a single room in your hotel from August 1 till August 10. Could you please tell me the price per night including breakfast and dinner if possible? Do you have airport transfer and car rent service?
(c) Your company has been our customer for a long time. We appreciate your loyalty and thus would like to offer you our new product – electronic paper shredder. It is very easy to use and would become a very useful device in your office! If you place an order before the end of this month, you may get it with a 50% discount.