1. What are the speakers mostly talking about? A. contacting the housekeeping department B. what to do if something in the guest's room breaks C. how the guest can repair the toilet D. solving a guest's problem 2. What is true about the housekeeping

Read a conversation between a guest and a front desk clerk. Then answer the questions.
Front Desk Clerk (W): You've reached the front desk. This is Lorraine speaking.
Guest (M): Hello, this is Mr. Park. I'm in room 586.
Front Desk Clerk: What can I assist you with, Mr. Park?
Guest: I'm having a bit of, um, a problem.
Front Desk Clerk: Can you tell me what the problem is?
Guest: Well, the toilet in my room is overflowing.
Front Desk Clerk: I'm sorry to hear that. I'll alert housekeeping right away.
Guest: Great!
Front Desk Clerk: You said that you're in room 586, right?
Guest: That's right. Excuse me, but how long will the housekeepers be?
Front Desk Clerk: Approximately fifteen minutes.
Guest: What are we supposed to do until they arrive?
Front Desk Clerk: Actually, you don't have to do anything. But I will need to move you to another room.
Guest: OK. I think that's probably best.
Front Desk Clerk: I have another double room on the fourth floor.
Guest: That sounds fine. I'll go down to the front desk and pick up the key right now.
1. What are the speakers mostly talking about?
A. contacting the housekeeping department
B. what to do if something in the guest's room breaks
C. how the guest can repair the toilet
D. solving a guest's problem
2. What is true about the housekeeping staff?
A. They can arrange room moves.
B. They clean overflows in fifteen minutes.
C. They will arrive to the man's room in a quarter of an hour.
D. They deliver keys to hotel guests.